Privacy Policy

Introduction and Scope

Nrribtex operates as an educational platform focused on journalism and news writing skills. This privacy policy explains how we collect, use, protect, and manage your personal information when you interact with our website, courses, and services.

This policy applies to all users accessing our platform from India and internationally. We comply with applicable Indian privacy laws including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using our services, you acknowledge that you have read and understood this privacy policy. If you disagree with any part of this policy, please discontinue using our platform.

Information We Collect

We collect various types of information to provide and improve our educational services:

We also collect information you voluntarily provide through surveys, feedback forms, and communication with our support team. This helps us understand your learning needs and improve our course offerings.

How We Use Your Information

Your information serves multiple purposes in delivering quality educational experiences:

• Providing access to courses, materials, and educational resources
• Tracking your learning progress and generating completion certificates
• Sending course updates, assignment reminders, and educational newsletters
• Improving our curriculum based on usage patterns and feedback
• Providing technical support and responding to your inquiries
• Conducting research to enhance our teaching methods and platform functionality
• Ensuring platform security and preventing unauthorized access
• Complying with legal obligations and maintaining accurate records

Data Sharing and Disclosure

We maintain strict controls over information sharing. Your data may be shared only in these specific circumstances:

Service Providers: We work with trusted third-party vendors who help deliver our educational services. These include email service providers, payment processors, cloud hosting services, and analytics platforms. All vendors sign data processing agreements ensuring they protect your information according to our standards.

Legal Requirements: We may disclose information when required by Indian law, court orders, or government regulations. This includes compliance with tax authorities, educational regulatory bodies, and law enforcement agencies when legally mandated.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You would be notified of any such change in ownership or control of your personal information.

Safety and Security: We may share information to protect the safety of our users, prevent fraud, or address technical issues that could compromise platform security.

Your Rights and Choices

You have significant control over your personal information. Here's what you can do:

Access Your Data: Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request in a readable electronic format.

Correct Inaccuracies: Update or correct any incorrect personal information through your account settings or by contacting our support team directly.

Delete Your Account: Request complete deletion of your account and associated data. Note that some information may be retained for legal compliance or legitimate business purposes for up to 7 years.

Control Communications: Unsubscribe from marketing emails while still receiving important course-related communications. You can manage these preferences in your account dashboard.

Data Portability: Request your educational records and progress data in a portable format if you wish to transfer to another educational platform.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards: Our platform uses SSL encryption for all data transmissions. Personal information is stored on secure servers with restricted access, regular security updates, and continuous monitoring for suspicious activity.

Access Controls: Employee access to personal data is limited to those who need it for their job responsibilities. All staff members receive privacy training and sign confidentiality agreements.

Regular Audits: We conduct quarterly security assessments and work with cybersecurity professionals to identify and address potential vulnerabilities.

Incident Response: In the unlikely event of a data breach, we have procedures in place to quickly contain the issue, assess the impact, and notify affected users within 72 hours as required by law.

While we take every reasonable precaution, no internet-based service can guarantee complete security. We encourage you to use strong passwords and log out of your account when using shared devices.

Data Retention and Storage

We retain your information for different periods based on the type of data and our legitimate business needs:

Active Account Data: Personal information and course progress are retained while your account remains active and for 3 years after your last login to allow account reactivation.

Educational Records: Course completion certificates and transcripts are maintained for 7 years to verify your educational achievements and comply with regulatory requirements.

Communication Records: Support conversations and email communications are kept for 2 years to maintain service quality and resolve any disputes.

Financial Information: Payment records are retained for 7 years as required by Indian tax and accounting regulations.

Marketing Data: If you've unsubscribed from marketing communications, we maintain a suppression list indefinitely to ensure we don't accidentally re-add you to promotional campaigns.

After retention periods expire, data is securely deleted using industry-standard methods to prevent recovery.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content:

Essential Cookies: These are necessary for basic website functionality, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting site performance.

Analytics Cookies: We use Google Analytics and similar tools to understand website usage patterns, popular content, and areas for improvement. This data is aggregated and doesn't identify individual users.

Marketing Cookies: These help us deliver relevant content and measure the effectiveness of our educational campaigns. You can opt out of these through your browser settings or our cookie preference center.

You can control cookie settings through your web browser. However, disabling certain cookies may limit your ability to use some website features. Most browsers allow you to view, manage, and delete cookies through their settings menu.

International Data Transfers

While Nrribtex is based in India, some of our service providers may process your information in other countries. When this happens, we ensure appropriate safeguards are in place:

Data Processing Agreements: All international vendors sign contracts requiring them to protect your data according to Indian privacy standards, regardless of their location.

Adequacy Decisions: We prioritize working with countries and organizations that have been recognized as providing adequate data protection standards.

Security Measures: Additional encryption and access controls are applied when data crosses international borders to maintain the same level of protection you expect.

Currently, our primary international service providers are located in the United States and European Union, which maintain strong data protection frameworks compatible with Indian privacy requirements.

Children's Privacy

Our educational platform is designed for adult learners and individuals over 18 years of age. We do not knowingly collect personal information from children under 18 without parental consent.

If we become aware that we have collected information from a child under 18, we will take immediate steps to delete that information and terminate the associated account. Parents who believe their child has provided personal information to us should contact us immediately.

For users between 16-18 years old who may be interested in journalism education, we require verified parental consent before account creation and may request additional documentation to confirm age and parental approval.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes, we will:

• Send email notifications to all registered users
• Display prominent notices on our website for 30 days
• Update the "Last Modified" date at the top of this policy
• Provide a summary of key changes in plain language

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may close your account and discontinue using our services.

We maintain an archive of previous policy versions, which you can request if needed for legal or personal records.